Refund & Replacement Policy
Last Updated: August 2026
1. Transit Damage Guarantee
HIMI takes extreme care in packaging plants and ceramic pots. If your order arrives with severe plant transit damage or broken pottery, please report it within 24 hours of delivery with unboxing photographs or video.
2. Replacement & Resolution Process
Verified transit damage claims are resolved via free replacement dispatch of the damaged plant specimen or pot planter. Contact our support team with your order reference number at our official support email.
3. Non-Returnable Items
Due to the perishable nature of living botanical plants, items cannot be returned after 24 hours of successful delivery if plant care and watering guidelines have not been followed.